Interest receivable and payable
What is the change in the interest calculation for Deposit Accounts?
Interest applicable to all Deposits Accounts (including Savings, Time Deposit and Current/Cheque
Accounts) and Bonus Reward applicable to Wealth Saver Account will be rounded up to the nearest
dollar for Japanese Yen or cent for other currencies, including HKD.
|
Currency
|
Interest receivable or payable before rounding
|
Interest receivable or payable after rounding
|
|
HKD
|
HKD500.1234
|
Rounded up to the nearest cent HKD500.13
|
|
JPY
|
JPY10,000.1234
|
Rounded up to the nearest dollar JPY10,001
|
Account dormancy
After the System Upgrade, will there be any change to the inactivity period before my Current
Account becomes dormant?
The arrangement will remain unchanged. Your Current Account will become dormant if there are no
withdrawal or transfer transactions for 12 consecutive months.
Why is the inactivity period for Savings Account and Current/Cheque Account different?
To enhance the client experience, we have extended the inactivity period before a Savings Account
becomes dormant from 12 months to 24 months.
How can I reactivate my dormant account?
To reactivate your dormant account, you can perform a withdrawal or transfer transaction via
Online Banking, SC Mobile App, ATM, Client Service Hotline, or any of our branches.
If all of your deposit accounts, including the accounts held in your sole name or joint accounts
where you are the primary account holder, are classified as dormant, please contact our Client
Service Hotline or visit our branches to update or confirm your personal particulars for
reactivation.
If my dormant account is a joint account, can any of the account holders reactivate it?
You can perform a withdrawal or transfer transaction to reactivate your dormant account. If you
are unable to do so, the account holder may contact us for enquiries.
What are the limitations on a dormant account and an unclaimed account? What is the difference
between the two?
Dormant accounts can be reactivated. After the System Upgrade, you can perform a withdrawal or
transfer transaction via SC Mobile App, Online Banking, ATM, Client Service Hotline, or any of our
branches to reactivate your dormant account.
If there are no customer-initiated transactions recorded in the account for more than six
consecutive years, the account will be classified as an unclaimed account and cannot be
reactivated.
Standing Instructions
After the System Upgrade, if the execution day falls on a non-business day or a public holiday,
how will my standing instructions be handled?
Your standing instructions will be executed on the next business day.
Can I amend the execution date for my standing instructions at a branch or by submitting an
application form to the bank?
Yes. However, we recommend that you login to our Online Banking, delete the relevant standing
instructions and set up new one(s) with a new execution date.
Overdue Repayment and/or Fees
What is a lien?
A lien is the Bank's right to apply the credit balance in your relevant loan repayment account(s)
as security for any outstanding mortgage loans, personal loans, interest and/or overdue fees owed
to us. You are not allowed to deal with any credit balance that is subject to the lien.
Is the lien placed only on my relevant loan repayment account(s)?
Yes. The lien only applies to the balance in your loan repayment account(s) if you have any unpaid
loans, interest or fees.
Phone Banking
How can I access to my Phone Banking if my Phone Banking Identification Number is no longer used
for authentication?
You will need to input your ATM Card Personal Identification Number (“PIN”), Credit Card PIN, or
One Time Password (“OTP”) SMS for identity authentication. You can set you debit card PIN / Credit
Card PIN via SC Mobile App if you need a PIN to access Phone Banking.
How can I obtain a PIN for my debit card / credit card account to access Phone Banking?
You can set your Debit Card PIN / Credit Card PIN via SC Mobile App to access your Phone Banking.
Online Banking/SC Mobile App (“Digital Banking”)
I used to use TIN to register for my digital banking account. How can I reset my digital banking
account now?
You may reset your digital banking account with your ATM card number and ATM PIN or your credit
card number and Credit Card PIN via SC Mobile App.
SMS Notification
How can I check and manage my “Preferred Mobile Number for One Time Password (OTP) SMS”
(“Preference for SMS”)?
You can login to SC Mobile App or Online Banking to check and manage your profile settings.
Fund Transfer Function at ATMs
Can I continue to use the "Fund Transfer" function at ATMs to transfer funds from my Credit Card
Account to my Savings Account?
Yes. At ATMs, transfers from your Credit Card Account to your Savings or Current Account(s) will
not be affected. The change only applies to transfers made from one credit card to another credit
card.
Are there other channels for credit card repayments?
Yes. If you have a Standard Chartered Savings or Current Account, you can login to Online Banking
to conveniently settle your credit card bills. You can also make repayments via Direct Debit
Authorisation Service, Payment by Phone Service (PPS), Standard Chartered / JETCO ATMs, and Cash
or Cheque Deposit Machines. For further details, please visit the "Help & Services" section on our
website.
InvestPro
When do my InvestPro and Investment Zone expire?
The Bank will terminate InvestPro Service from 9 March 2026. Upon termination, the Investment Zone
and accumulated points of InvestPro Service will no longer be available to your relevant
investment services but your investment account(s) will not be affected.
Can I use my accumulated investment points before System Upgrade?
Yes, if you have investment points, you will automatically enjoy better pricing and privileges
according to your Investment Zone before System Upgrade.
How can I continue to enjoy better pricing and investment privileges after termination?
Please rest assured that you will continue to enjoy benefits of relevant investment products and
services. You may wish to visit sc.com/hk/investment/securities-services/ and
sc.com/hk/investment/investment-fund-services/ to check out the details.
Safe Deposit Locker Rental Payment
If I have insufficient balance in my account upon rental payment for my Safe Deposit Locker, how
would the Bank charge my outstanding rental payment?
You should ensure that your charge account has sufficient balance to settle the related payment.
If there are any overdue charges, your access to the Safe Deposit Locker may be affected. The Bank
also reserves the right to charge the outstanding rental payment in full or in part from your
other debit account(s).
I currently do not hold any account with the Bank. Can I choose to settle the rental payment with
a credit card or through an account held with another bank?
The Safe Deposit Locker service is only available for our clients with a valid Savings or
Current/Cheque account.
Click-a-Count
After the System Upgrade, will there be any change to the banking services for the Click-a-Count
account?
Starting from the Effective Date, the features of Click-a-Count will be aligned with those of a
Hong Kong Dollar Statement Savings Account. All fees and charges stated in the “Service Charges”
issued by the Bank for Statement Savings Account will apply to Click-a-Count unless otherwise
specified.
Apart from the three charges mentioned in your letter, will there be any further changes to the
fees and charges related to Click-a-Count?
No. You may refer to our "Service Charges" for details of all applicable fees and charges.
