Significant banking system upgrade
Elevating your
banking experience
banking experience
Significant banking system upgrade
As part of our ongoing commitment to digital transformation for an elevated client-centric banking
experience, we would like to inform you that we are undertaking a significant banking system upgrade
("System Upgrade") from 10:00pm HKT on 6 March (Friday) to 12:00nn HKT
on 8
March (Sunday), 2026.
Please note below the services available and those to be temporarily suspended during the System Upgrade, preparation required beforehand, and the client journey that will follow. You are advised to take necessary actions in advance.
Our services will resume in phases, with updates available on our website or this System Upgrade page on the morning of 8 March. We apologise for any inconvenience caused.
Please note below the services available and those to be temporarily suspended during the System Upgrade, preparation required beforehand, and the client journey that will follow. You are advised to take necessary actions in advance.
Our services will resume in phases, with updates available on our website or this System Upgrade page on the morning of 8 March. We apologise for any inconvenience caused.
* Final arrangement would be announced on our website (sc.com/hk) by 27 February (Friday). The System Upgrade period may be extended to 4:00pm on 8 March (Sunday) if necessary.
Before
the upgrade
the upgrade
Service suspension from:
6 March 2026 (Friday)
10:00pm HKT
10:00pm HKT
During
the upgrade
the upgrade
System resume operation on:
8 March 2026 (Sunday)
12:00nn HKT
12:00nn HKT
After
the upgrade
the upgrade
Services available during the upgrade
Note: The major services identified are not exhaustive. The availability of other
services may depend on the system conditions at the time. Please refer to this System Upgrade page for
updates.
Services temporarily suspended
during the upgrade
during the upgrade
Branch
Automated Banking Services, ATM Card / Debit Card
SC Mobile App
Online Banking
Online Securities Trading
Phone Banking
Our Website
Note: The major services identified are not exhaustive. Other services may still
be available or may be temporarily suspended, depending on the system conditions at the time. Please refer
to our website for any updates and service resumption time.
Client journey after the upgrade
Interest receivable and payable
Japanese Yen Account transactions and balance
Account Dormancy
Standing Instructions
Overdue Repayment and/or Fees
Phone Banking
SC Mobile App / Online Banking (“Digital Banking”)
Changes to account activity narratives
Changes to statement subscription
SMS Notification(s)
Fund Transfer Function at ATMs
Credit Card Statement Date
Credit Card Linked with our Savings or Current/Cheque Account(s) – Withdrawal Limit Control
InvestPro
Safe Deposit Locker Rental Payment
Click-A-Count
Current/Cheque Account on GBA Southbound Wealth Management Connect ("GBA Southbound WMC")
Currency Trading Accounts
Margin Trading (“MT”) Accounts
InvestPower Account
Calculation of Relationship Balance for Premium Banking and Easy Banking Clients
Calculation of Relationship Balance for Priority Private and Priority Banking Clients
Half-yearly or Quarterly Bank Statements
Notice of Changes to Terms and Conditions
Our banking agreement will be updated with the relevant changes stated in the enclosed Notice of Changes to
Terms and
Conditions
(the "NoC"), which will take effect from 8 March 2026 (Sunday) (the “Effective Date”),
subject to the completion of the System Upgrade which will be announced on the Bank’s website or this System
Upgrade page. Until then, the prevailing banking agreement shall continue to apply.